FAQs

How do I place an order?

To place an order, simply browse our collection of faucets, tubs, and shower systems and add your desired products to your shopping cart. Once you're ready to checkout, follow the prompts to enter your shipping and payment information. Once your order is complete, you will receive a confirmation email with your order details.

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. 

What is your return policy?

We offer a 30-day return policy on all unused and undamaged products. If you are not satisfied with your purchase, please contact us at chairliving.co.uk by email at contact@chairliving.co.uk to initiate a return.

How do I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track the status of your order on our website or on the shipping carrier's website.

Do you offer international shipping?

We currently don't offer international shipping.

What should I do if my package is damaged during shipping?

A: If your package is damaged during shipping, please contact us immediately at chairliving.co.uk by email at contact@chairliving.co.uk. We will work with the shipping carrier to resolve the issue as quickly as possible.

How long will it take to receive my order?

Processing and shipping times may vary depending on the availability of the product, the shipping destination, and other factors. We strive to process and ship all orders within 1 to 3 business days of receiving your order. Estimated delivery times will be displayed during checkout.

Can I cancel my order?

If you need to cancel your order, please contact us immediately at chairliving.co.uk by email at contact@chairliving.co.uk. If your order has not yet shipped, we may be able to cancel it and issue a refund. If your order has already shipped, you may need to initiate a return.